Legal
Terms of Service
Last updated: April 2026
These terms of service apply to all offers, agreements and services of Tandata (Tandata B.V.), registered in the Netherlands, CoC 57562938. By using our services you agree to these terms.
Artikel 1. Definitions
Tandata: Tandata B.V., Netherlands, CoC 57562938.
Customer: any person or entity entering into an agreement with Tandata.
Services: all hosting, email, domain and related services offered by Tandata.
Agreement: the contract between Tandata and Customer.
Customer Portal: portal.tandata.io.
Fair Use Policy: our fair use policy for shared resources.
Customer: any person or entity entering into an agreement with Tandata.
Services: all hosting, email, domain and related services offered by Tandata.
Agreement: the contract between Tandata and Customer.
Customer Portal: portal.tandata.io.
Fair Use Policy: our fair use policy for shared resources.
Artikel 2. Applicability
These terms apply to all offers, quotations, agreements and services of Tandata. Tandata may amend these terms with 30 days notice. Substantial changes entitle the Customer to terminate free of charge within 30 days.
Artikel 3. Agreement and registration
The agreement is established when the Customer places an order via the Customer Portal and Tandata confirms. The Customer warrants the accuracy of provided information. Tandata may refuse applications without stating reasons.
Artikel 4. Service and availability
Tandata aims for 99.99% annual uptime, excluding planned maintenance. Planned maintenance is announced at least 48 hours in advance. Tandata is not liable for unavailability due to force majeure, planned maintenance, DDoS attacks or Customer actions.
Artikel 5. Prices and payment
All prices exclude VAT (21%). Invoicing is in advance for the agreed period. Payment within 14 days of invoice date. Tandata may suspend services after a 7-day payment reminder.
Price changes: Tandata may change prices with 30 days notice. For increases over 10%, the Customer may terminate by the effective date within 30 days of notice. Promotional prices apply to the first contract period only.
Price changes: Tandata may change prices with 30 days notice. For increases over 10%, the Customer may terminate by the effective date within 30 days of notice. Promotional prices apply to the first contract period only.
Artikel 6. Contract duration and termination
Agreements are for the chosen period (1/12/24/36 months) and auto-renew unless cancelled at least 30 days before expiry via the Portal or email. No refund of prepaid amounts except under the money-back guarantee.
Artikel 7. Money-back guarantee
Tandata offers a 100-day money-back guarantee on new hosting services (web, WordPress, email hosting). Does not apply to: domain registrations/renewals, SSL certificates, third-party licences, VPS/dedicated servers, custom services. Refund within 14 business days.
Artikel 8. Use of services and Fair Use
The Customer must use services in compliance with law, these terms and the Fair Use Policy. Prohibited uses include: illegal activities, spam, IP infringement, phishing/malware, infrastructure disruption, hate content. Tandata may immediately suspend or terminate services for violations.
Artikel 9. Data processing and backups
Tandata makes daily automatic backups (retention 7–14 days per package). Backups are for disaster recovery only. The Customer is responsible for their own backups. After termination, the Customer has 14 days to download data.
Artikel 10. Intellectual property
All IP rights to Tandata-developed software, documentation and website belong to Tandata. The Customer retains all rights to their own content.
Artikel 11. Liability
Tandata's liability is limited to the amount paid by the Customer in the 12 months prior to the damaging event, max €5,000 per event. Tandata is not liable for indirect/consequential damages, force majeure, data loss (except gross negligence), Customer actions, or unauthorised credential use.
Artikel 12. Force majeure
Includes: power outages, internet disruptions, DDoS attacks, natural disasters, pandemics, government measures, strikes, fire, third-party supplier issues.
Artikel 13. Support
Via Customer Portal (tickets), email and WhatsApp. Response times depend on package. Support covers Tandata infrastructure only, not Customer content/code (except managed WordPress).
Artikel 14. Domain names
Tandata acts as intermediary. Customer is bound by registry terms (SIDN, EURid, ICANN). Domain registrations/renewals are non-refundable.
Artikel 15. Confidentiality
Both parties maintain confidentiality of received confidential information.
Artikel 16. Applicable law and disputes
Dutch law applies. Disputes are submitted to the competent court in the Netherlands. Consumers may also use their local court.
Artikel 17. Changes
Tandata may amend these terms with 30 days notice by email and/or Customer Portal.