If your Plesk password no longer works, there’s no need to panic. You can change the password via SSH, reset it via the Tandata management portal, or ask support for help if you have neither option available. Below you’ll find all the methods step by step, so you’ll have access to your control panel again within minutes.
Reset password via SSH
Do you have SSH access to your server, for example with a VPS or dedicated server? Then this is the fastest way to restore your Plesk password, without any third-party involvement.
Connect via SSH
Open a terminal or SSH client such as PuTTY and log in to your server with your root credentials.
Run the reset command
Type /usr/local/psa/bin/admin --set-password and press Enter. Plesk will immediately ask you for a new password.
Confirm the new password
Enter the password again to confirm. The system will report that the password has been successfully changed.
Log in to Plesk
Go to your Plesk URL, usually in the form https://yourdomain.com:8443, and log in with the username admin and your new password.
Reset password via the Tandata portal
No SSH access, or do you prefer a point-and-click management environment? Tandata customers can also reset their Plesk password directly via the management portal.
Log in to the portal
Go to portal.tandata.io and log in with your account details.
Select your server or hosting package
Choose the correct web hosting environment or server in the dashboard for which you want to change the Plesk password.
Open the Plesk settings
Find the ‘Control Panel’ or ‘Plesk’ section and click ‘Reset password’.
Verify and confirm
Complete any additional verification and set your new password. Save the change and you can log in again right away.
Support help if you’re stuck
Are you still stuck, for example because you’ve also lost your root access or the server isn’t responding as expected? Then the Tandata support team can help you further. Support is available 24/7, even at night, via WhatsApp, the ticket system, and email. The staff have access to server tools that let them quickly and securely restore your Plesk password, even outside office hours.
Keeping your Plesk environment secure
A password reset is a good time to also check the rest of your security. Check whether SSL is correctly installed on your domains, so visitors always connect via a secure connection. Also look at your email settings: correctly configured business email, including SPF, DKIM and DMARC, prevents messages from being marked as spam. Additionally, consider changing passwords periodically and limiting access to Plesk to only the people who really need it. If you’re unsure whether your hosting environment is still set up correctly, check out the options around /nl/webhosting/ or ask how easy it is to /nl/overstappen/ to a new provider.
Frequently Asked Questions
How long does resetting a Plesk password take?
Via SSH you’re usually done within a minute. Via the management portal it may take slightly longer if additional verification is needed.
Can I still retrieve my old password?
No, passwords are stored encrypted and cannot be retrieved. You can only set a new password.
What if I don’t have SSH access?
Then use the Tandata management portal or contact support. This works for all hosting types, including shared hosting.
Is resetting via the portal secure?
Yes, the portal works via a secure HTTPS connection and may request additional verification before the password is changed.
Can I manage multiple Plesk accounts separately?
Yes, each hosting account has its own Plesk login with an independent password. More information about this can be found in the /nl/support/ knowledge base.
Conclusion
A forgotten Plesk password is quickly resolved: via SSH, the Tandata management portal, or with help from support, which is available 24/7. Afterward, always choose a strong, unique password to keep your server and your /nl/email-hosting/ secure.